DELIVERY METHODS & COSTS

Orders are typically packed and processed the following day and will be delivered within 3-5 working days. There might be delay in if wrong information such as address of contact number is provided. In the event that you are not able to receive a parcel, there will be a re-attempt delivery. If the second delivery fails, the parcel will be returned to our warehouse and an additional charge of RM10 will be imposed for re-delivery.

CLICK AND COLLECT

Pick up your parcels conveniently at one of the below outlets within 5 – 7 working days.

iORA @ 1 Utama Shopping Centre
iORA @ Gurney Plaza, Penang
iORA @ Mid Valley Megamall
iORA @ Sky Avenue, Genting
iORA @ The Mall, Mid Valley Southkey, Johor

LOCAL DELIVERY (WEST MALAYSIA)
Service Type Cost Lead Time
Minimum Purchase of RM100 Free 3 to 5 working days*
Standard Shipping

 

RM10

 

3 to 5 working days*
* Working days exclude Saturday, Sundays and public holidays.
LOCAL DELIVERY (EAST MALAYSIA)
Service Type Cost Lead Time
Minimum Purchase of RM150 Free 4 to 7 working days*
Standard Shipping

 

RM15

 

4 to 7 working days*
* Working days exclude Saturday, Sundays and public holidays.
FESTIVE SEASONS

Do factor in slight delay in delivery during peak periods such as Hari Raya Adilfitri, Deepavali, Christmas season and Chinese New Year